1. Scope
This Policy covers information processed by Masteren Labs through https://masterenlabs.com, product websites controlled by Masteren Labs, product dashboards, support channels, and related operational systems.
If you use a Masteren Labs product to operate your own service, you remain responsible for your own end-user notices and legal obligations.
2. Information we collect
Masteren Labs collects the minimum information required to operate each service. Categories listed below are the only categories collected. We do not maintain behavioural profiles, sell data, or share information with advertisers.
- Contact and account details. Information such as name, email address, organisation name, and authentication events, only as needed for the account.
- Operational product data. Configuration, service metadata, and usage records strictly required to run and secure the products.
- Support communications. Messages sent to Masteren Labs for sales, support, legal, or privacy inquiries.
- Website preference data. Essential local browser storage items, such as theme preference. No third-party trackers, advertising cookies, or fingerprinting are used on the company website.
- Billing references. Subscription and transaction metadata processed with payment providers where applicable.
3. How we use information
- Operate and improve the company website and any Masteren Labs products.
- Provide customer support, product communications, and service notices.
- Maintain product reliability, prevent abuse, and protect accounts.
- Handle subscriptions, invoices, taxes, and compliance obligations.
- Respond to lawful requests and enforce agreements.
4. Sharing and processors
Masteren Labs shares information with service providers only where necessary to operate the business: infrastructure hosts, payment processors, analytics providers (if introduced), and professional advisors.
Masteren Labs does not sell personal information. If additional processors are introduced for future products, this Policy is updated accordingly.
5. Retention
We keep information only as long as reasonably necessary for service operation, support, billing, security, legal compliance, and recordkeeping.
Different products may apply different operational retention schedules depending on their function and risk profile.
6. Rights and requests
Subject to applicable law, you may request access, correction, export, restriction, or deletion of personal information handled by Masteren Labs.
For privacy requests, contact [email protected]. We may request reasonable verification information before acting on a request.
7. Security
Masteren Labs applies administrative, technical, and organisational controls appropriate to the products it operates. The approach is described in more detail on the security page. No system can guarantee absolute security, and users remain responsible for their own credentials, endpoints, and local environments.
8. International transfers
Masteren Labs is established in India, and may use infrastructure or processors in other jurisdictions to operate its products. Where cross-border processing occurs, commercially reasonable safeguards are applied.
9. Contact
Privacy contact: [email protected]
General contact: [email protected]
Data fiduciary: Vikas G. Padaliya, India